Last updated:
Rmvxj handles placemat return requests through one written review so the ordered dining mat, its material construction, visible condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Placemat returns are assessed as complete dining-place products. Every listed mat and care card must remain together in the supplied quantity, with its original outline, layers, backing, edge, braid, molded cells, and surface finish unchanged. For dining-placemat orders, support review may refer to piece count, finished dimensions, outline, material layers, thickness, braid or molded pattern, edge construction, backing, unused tabletop condition, supplied pieces, and the delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective placemat return must remain unused, clean, dry, odor-free, and free from tableware rings, food, liquid, grease, dye transfer, scorch marks, heat gloss, scratches, cuts, pulled cord, loose stitching, cork loss, peeled layers, warped edges, stretched scallops, deep creases, washing residue, or prolonged tabletop contact. A customer may unpack and lay the empty mat once on a protected clean dry surface to inspect dimensions, material, color, and whether it rests flat.
Repack an approved placemat return clean, dry, and flat. Protect a braided mat from pulled stitching, keep cork-backed layers from cracking or peeling, and avoid stretching a silicone rim or scallop. Place the mat between clean tissue and rigid fibre boards in a sturdy shallow outer carton without a sharp fold, tight roll, adhesive on the product, or heavy object pressing the surface. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect the returned mat and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@rmvxj.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 1298 NW 192nd Ln, Hollywood, FL 33029, United States.
In the first email, identify the SKU and exact mat construction. State whether the request concerns dimensions, oval or rectangular outline, cord braid, joining stitch, PU surface, cork backing, bonded edge, silicone cells, scalloped rim, visible delivery damage, or a missing supplied care card. Clear photographs of the empty dry mat and parcel may assist with visible damage or an incorrect item but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available placemat after the original complete unused item is approved for return. Shape, dimensions, material, thickness, surface texture, backing, edge construction, care, price, and product net weight can differ and should be reviewed before a replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@rmvxj.shop or +1 (448) 200-7573. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).